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Terms & Conditions

Terms & Conditions

1. Introduction

Welcome to the VIP Lounge at Kuwait International Airport.

These Terms and Conditions govern the use of the VIP Lounge and all related services provided by Kuwait Airways Ground Handling – Other Airlines (GH-OAL) or its authorized representatives.

By booking or using any VIP Lounge service, the customer agrees to be bound by these Terms and Conditions.

2. Definitions

VIP Lounge: The exclusive passenger terminal operated by Kuwait Airways GH-OAL.

Customer: The individual, company, airline, travel agent or representative purchasing the service.

Passenger: The traveler using the service.

Airport Authorities: DGCA, Customs, Immigration, Ministry of Interior, Ministry of Health or any governmental authority operating within Kuwait International Airport.

Service Provider: GH-OAL.

3. Scope of Services

The VIP Lounge may provide one or more of the following services:

  • VIP Departure Service
  • VIP Arrival Service
  • Meet & Assist
  • Fast-track Processing
  • Dedicated Check-in
  • Dedicated Immigration Processing
  • Dedicated Customs Processing
  • Porter Service
  • Luxury Lounge Access
  • Catering Services
  • Limousine / Tarmac Transfer
  • Private Jet Handling

All services are subject to operational availability.

4. Booking Requirements

Bookings should be received at least:

  • 24 hours before scheduled departure
  • 24 hours before arrival
Note: Customers should arrive at the VIP Lounge at least 1 hour and 15 minutes before departure.

5. Passenger Documentation

Passengers remain solely responsible for possessing valid passport, visas, residence permits, travel documents, health certificates, and entry permits.

Important: GH-OAL accepts no responsibility for denied boarding or denied entry due to incomplete or invalid documentation.

6. Security Screening

All passengers remain subject to Aviation Security, Immigration, Customs, and DGCA regulations. VIP service does not exempt any passenger from required security procedures.

7. Cancellation Policy

Cancellation Period Charges
More than 24 hours No charge
12 – 24 hours 25%
6 – 12 hours 50%
Less than 6 hours 100%
No-show 100%

8. Limitation of Liability

GH-OAL shall not be liable for missed flights, airline schedule changes, lost baggage, immigration decisions, or any force majeure events.

9. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Kuwait.

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